Transport for Wales launched a public survey today that will help to shape future train transport following the Covid-19 pandemic.

The new survey covers various aspects of public transport that have been impacted by the Coronavirus pandemic including people’s travel patterns, their future plans, and that they would like to purchase and use their tickets.

As TfW continues with its plan to change rail transport across its network, it is looking to engage with the people it serves, gain insight and provide customers with a platform where their thoughts can "be heard, shared and acted on".

David O’Leary, Transport for Wales’ Commercial and Customer Experience Director, said:

“The customer is at the heart of our decision-making process at TfW and we are continually working to improve the overall customer experience.

“The challenges presented through covid-19 have meant that we’ve all had to re-evaluate the way we work and travel, and therefore new insight and research is fundamental. We need the public to help by taking part in the survey, so please follow the website link and share your views with us.”

The Welsh train operator says the survey will help it to shape its major public transport schemes - including the modernisation of the Wales and Borders rail network as well as the three-quarters of a billion pound transformation of the planned South Wales Metro.

Michael Davies, TfW’s Insight and Innovation Manager, added:

“The world has changed dramatically as a result of the Covid pandemic. The way we go about our daily lives, work, shop, travel and socialise has been affected by restrictions over the past 16 months. In Wales, public transport and in particular rail travel has been hit by an unprecedented drop in passenger numbers.

“We’re now looking at the future of rail travel and would like to understand a bit more about how you’re travelling now and might be in the near future. We’re keen to understand which mode of transport you use for different purposes.”