News that Consumer Energy Solutions (CES) has gone into administration has left many Powys residents unprotected and uncertain about what happens next, with some waiting on unfinished work, certification or urgent repairs.

Many residents used the UK Government’s ECO4 grant scheme to have work such as air source heat pumps and solar panels installed in their homes via companies like CES. However, CES’s collapse now leaves many asking what happens to their guarantees and to work that has been only partly completed.

CES was delivering work funded through the UK Government’s ECO4 scheme, which was cancelled by the Chancellor, Rachel Reeves, in the November Budget. The scheme had been due to run until March 2026 but was ended in December 2025, a decision that is expected to have had a serious impact on the company’s viability.

The issue was raised in the Senedd on Wednesday, 14 January, by several Members who have received calls and emails from concerned constituents. The Cabinet Secretary for Economy, Energy and Planning, Rebecca Evans MS, confirmed that ECO4 is a UK Government scheme and said the Welsh Government is raising the issue directly with UK Ministers.

James Evans MS, Member of the Senedd for Brecon & Radnorshire, asked what support and financial assistance would be made available to customers affected by CES’s collapse. In response, the Cabinet Secretary said:“The UK Government and Ofgem need to consider and communicate how households in the variety of situations will be supported and how they can reach out for that support. Our officials have been in touch with UK Government officials and have agreed to share the various scenarios raised to us by colleagues.”

Mr Evans said: “News of this administration is deeply worrying. Constituents are being left without heating and hot water, without guarantees on previous work, and with installations left unfinished.

“This work was funded by UK Government money through ECO4, and the decision by Rachel Reeves to abruptly cancel the scheme has clearly contributed to companies like CES no longer having a viable future.

“This is leaving many Powys residents completely in the dark about where they can turn for help. The Cabinet Secretary was unable to give any assurances in the Senedd today and passed the issue back to the UK Government. We are now left waiting to see what support will be offered to customers, staff and suppliers.

“In the meantime, I would encourage anyone affected by this to contact Nest advice service on 0808 808 2244 for advice.”